FAQ

Complete our membership entry form. After becoming a member you can search and download data materials.

Membership is free if the purpose of downloading of images or videos is promoting tourism to Japan

Please reconfirm so there is no error in the entered mail address and password. If uppercase/lowercase letters are different, unnecessary spaces are included, etc., an error occurs and you cannot log in.

Please contact us from "Forget password" on this website.

• Link to the reset your password form

You can not change your email address. Please obtain a new account with the desired mail address.

It is possible.This website is digital resource platform for tourism businesses to have access to relevant information on Japan's tourism offerings in English.

After selecting the desired image, you can add up to 30 points to "Temporary Saved". You can download it at once by clicking "Download" from Temporary Saved. You can only download one movie at a time.

If the material can not be downloaded normally, the line is crowded, the download is temporarily hindered due to the server status, and so on. Please check the settings of your terminal and try again, such as downloading again after a while. If it still can not be downloaded, please contact us from Contact US on site only for items other than this FAQ.

As this web site is a download web site, we do not send material data.

The usable period of data material is depend on the situation.Please check a usable period when you download.
After the usable period has expired, any use of the Data Material, including distributing pamphlets and DVDs that have already been made, is prohibited.

Editing of content is permitted only within the scope of the usage agreement (trimming, size change, video divisions, etc.). Since there are certain rules such as copyrights indication, please use it in accordance with the download rules.

The following is standard sizes. Some data materials are different.
Video: HD size (1920 × 1080 pixels)
Images: 4000 × 2670 pixels/2000 × 1335 pixels/640 × 427 pixels

The copyright in each Data Material belongs to JNTO. Necessary permissions related to portrait rights have been obtained to use the Data Material on this website. When using the Data Material on this website, please check the "copyright information" on the download page of each Data Material, and be sure to insert the designated credit if there is an indication.
Example) © JNTO, © XXXXX/© JNTO

Downloading and using the Data Material is permitted only in order to expand the number of foreign tourists visiting Japan by publicizing the beauty of Japan. Distributing the original or processed Data Material in a form that can be independently traded (regardless of whether such distribution is by way of sale, lease, or distribution or lease at no charge); and Distributing an image video to sell and collected digital data, distributing DVDs and pamphlets to advertise or promote sales of the User's own commodities, services or the like, distributing the Data Material as material for a third party on the internet, or other similar acts are prohibited.

As this web site is a digital resource platform for tourism businesses, so we are not able to not answer any other inquiries.
For inquiries other than this site, please contact the JNTO office of each country.
JNTO Overseas Offices

A this web site is a library site to download videos and images for the media, we are not able to answer any other inquiries. For general information on tourist information in Japan, please see the "Basic Information about Japan" on this web site.
Basic Information about Japan